Project Title:
Mission Possible: Neighbor Intake Fundamentals
My Role: Instructional Designer & Developer
Tools Used in Development: Canva, Google Slides, Google Docs
Time in Development: 40 Hours
Client: Cooperstown Food Pantry
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Challenge: After years of using paper forms, the Cooperstown Food Pantry implemented Neighbor Intake, a computer system to track client visits and maintain records. Many of the volunteer workers at the Pantry are retirees who are uncomfortable using new computer systems. The Director and Operations Manager’s workflows were regularly interrupted to assist volunteers in navigating the system.
Solution: A comprehensive in-person instructor-led training was developed. In addition to an overview of the program, volunteers have the opportunity to use the Neighbor Intake training website with the guidance of a facilitator.
Results: There is a projected 50% increase to volunteer workers’ competency in using the computer system as well as a 60% reduction to the workflow of the Director and Operations Manager.
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